FAQs

Orders & Payments

How do I place an order?
Simply browse our collection, add your favourite items to the cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and Shopify’s secure checkout options.
Can I change or cancel my order after placing it?
We process orders quickly, so we can’t guarantee changes or cancellations once an order has been placed. Please double-check your details before confirming your purchase. For urgent help, email impermeainfo@gmail.com.

Shipping & Delivery

Do you ship worldwide?
Yes! We ship to most countries, including the UK, US, Australia, Canada, and Europe. Some destinations may not be available due to shipping restrictions.
How long does shipping take?
Delivery times vary by location. On average:
  • UK: 5–10 business days
  • US: 5–15 business days
  • Australia: 7–15 business days
  • Canada: 7–14 business days
  • Europe: 6–15 business days
  • Rest of the world: 10–15 business days

Note: Timeframes are estimates and may be impacted by carrier delays, customs, or peak periods.

How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email so you can follow its journey.

Returns & Refunds

What is your return policy?
Eligible items can be returned within 30 days of delivery under our return conditions. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I request a refund or exchange?
Please email us at impermeainfo@gmail.com with your order number and details.

Products & Care

What materials do you use in your jewellery?
Our jewellery is crafted with high-quality metals and finishes designed for durability. Full details are listed on each product page.
How should I care for my jewellery?
To keep your jewellery looking its best:
  • Store in a dry place away from direct sunlight.
  • Avoid contact with perfumes, lotions, and water.
  • Wipe gently with a soft cloth after wearing.
Do you offer a warranty?
Yes, we offer warranty coverage for manufacturing defects and certain colour/tarnishing issues. Normal wear and tear, misuse, or lost items are not covered. Please see our Warranty Policy for full details.

Issues with Orders

I received the wrong item or something is missing—what should I do?
Contact us within 3 business days of delivery at impermeainfo@gmail.com with your order number and photos, and we’ll sort it out quickly.

Contact & Support

How can I reach Impermea?
You can reach us via email at impermeainfo@gmail.com.